Returns & Exchanges
At Shopko Optical, we want you to love your new eyewear, which is why we offer a 30-day satisfaction guarantee on all frames and lenses. If you are not completely satisfied with your purchase, you can return or exchange your items easily at any of our convenient locations.
Visit a Location
Bring your eyewear and original proof of purchase to any Shopko Optical center within 30 days of receiving your order.
Professional Inspection
Our optical experts will inspect the frames and lenses to ensure they are in their original condition and free of accidental damage.
Select Your Option
Choose between a full refund to your original payment method or a one-time exchange for a different frame style or lens type.
Custom Adjustment
If choosing an exchange, our opticians will provide a complimentary fitting and adjustment to ensure your new pair provides perfect clarity and comfort.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing